Guys you all know how telecom companies sucking their customers in India by telemarketing stupid products by calls and messaging. But the most irritating thing is deducting balance without any reason or just starting any value added service without customer's permission.
I also faced the same irritating situation this week. I have a TATA DOCOMO no. for last one month, I purchased this particular company's SIM because they have best internet browsing plans in my knowledge. But from the very first day I'm having so many telemarketing calls and that's not a big thing because you have to activate the DND your new SIM but problem is that it is not activating for last one month.
The problem started when I recharged my no. with a Rs. 65 RC for Internet, but instead giving me 2.5 GB data balance they credited 3600 free local TATA mins to my account.
I talked to customer care about the issue but it didn't helped. By not getting a satisfactory reply I just mailed to the HRM department, informing about my problem.
On 2/27/11, shrikant kumawat <firstname.lastname@example.org> wrote: Hi, My No. is 7418086065, I'm living at Chennai. Today I recharged my No. with RC 65 for GPRS, but instead giving me 2.5 GB data they gave some 3600 local TATA mins to me. The customer care executive says that they changed the GPRS plan to RC 63 now.
But you are still advertising about RC 65 plan, what is that? Now tell me what should I do with these free mins, Among all my friends I'm the only fool who has DOCOMO SIM.
For this they didn't reply, but after 4-5 days I got another issue. Without my asking they started a value added service 'personalized horoscope' and deducted 10 Rs. from my account.
I again talked to customer care and got the same reply, and then again mail to HRM department.
Just 4 days ago I lost 65 rupees, and today again they start a
'personalized horoscope' service without my request in any form.
After my complain they dis-activate the service, but what about the
money I lost due to this.
Before DOCOMO I have use Airtel, Reliance and IDEA, but I thing DOCOMO
is worst service provider in among these companies.
Pls reply, don't be so dumb.
This time I got was lucky and got a reply.
Thank you for writing to us.
We are in receipt of your mail dated 02-Mar-2011 as regards balance issue
for TATA DOCOMO number 7418086065.
We regret the inconvenience caused to you.
We request you to kindly revert with the deducted amount and date on which
your balance has been deducted to assist you better.
Please feel free to contact us at 121 from your TATA DOCOMO mobile phone or
9043012345 from a Non DOCOMO mobile phone.